Case Study โ€” Hospitality / AI Enablement

Building an AI-enabled growth system for a Maine retreat venue

Dragonwood needed more than a pretty website. The work became a connected operating system: website, ads, campaign creative, content approval, lead tracking, reporting, SEO migration, and weekly optimization loops assisted by AI.

Company
Dragonwood
Industry
Hospitality, Events & Retreats
Location
Parkman, ME
Model
Wedding venue, retreat property, vacation rental
My Role
Marketing, Systems & AI Enablement Lead
Stack
Vercel, Airtable, Netlify, GHL, Google Ads, Meta, Claude
Dragonwood main homepage hero

A beautiful property with too many disconnected handoffs

Dragonwood had the ingredients: 18 private lakefront acres, weddings, retreats, vacation stays, events, strong photos, and a story guests already loved. The hard part was making every part of the business talk to every other part.

Ads needed landing pages. Landing pages needed forms. Forms needed CRM follow-up. Social and email needed approval. Reports needed to pull from ads, search, email, outreach, and website activity. And creative had to move fast enough to keep up with campaigns.

AI-Assisted Marketing Operations Website Rebuild & SEO Migration Google Search Ads Meta Campaign Creative Airtable Approval Dashboard Weekly Reporting System GHL Lead Follow-Up Collateral & Event Promotion Creative Testing Workflow Stakeholder Enablement
Dragonwood weekly analytics dashboard
Live weekly analytics dashboard tracking reach, launch impressions, growth stage, campaign priorities, and the next optimization focus.

Website, SEO & Conversion

  • Migrated the site from Wix to a faster Vercel-hosted site with redirects, sitemap, page structure, and schema foundations
  • Built dedicated paths for weddings, corporate retreats, families, lodging, events, and farm-to-table experiences
  • Created landing-page logic around the buyer's intent instead of sending every audience to the same general page

AI-Assisted Ads & Creative

  • Used AI-assisted workflows to generate, compare, and revise Google and Meta ad angles faster than a manual-only creative cycle
  • Reviewed search terms and negative keyword opportunities continuously so ad spend could be tightened while campaigns were live
  • Swapped copy and creative rapidly across wedding, elopement, family, corporate, and event campaigns

Dashboards, Approval & Reporting

  • Built a client-facing command center for leads, content approvals, events, collateral, and weekly performance reporting
  • Connected Airtable-backed approvals so social posts, newsletters, ads, and blogs could be reviewed before going live
  • Turned weekly metrics into a repeatable operating rhythm instead of a one-off report scramble

Enablement & Operating Rhythm

  • Translated messy business needs into simple workflows the client could understand, review, and act on
  • Built feedback loops around ads, email outreach, search data, forms, and creative so decisions improved week by week
  • Used AI as an execution accelerator while keeping human judgment in the consulting, offer, and brand decisions

Campaign assets that could change as fast as the market did

The practical unlock was speed. AI made it possible to generate and revise ad copy, compare hooks, rewrite segment-specific landing copy, and move from idea to usable creative direction in minutes. That meant campaign optimization could happen while the campaign was still running, not weeks later.

Dragonwood also needed tangible collateral for events and seasonal promotions. The work included posters, social content, newsletters, landing pages, and campaign assets built from the property's real visual library.

Dragonwood Listening Trail event collateral
Event collateral and promotion for the Listening Trail.
Dragonwood wedding ad creative
Wedding-focused campaign creative using real Dragonwood photography.

A working field case for AI enablement

8
Google Search conversions in a 7-day pull on $358.15 spend
$44.77
blended Google cost per lead/conversion in that same pull
4
wedding inquiry form fills in the first two days of ads going live
48%
newsletter open rate on the first send, above common industry benchmarks
94
outreach emails sent across four campaigns in week one
9
positive replies from event planners in the first 2-3 days of outreach

These are lead and engagement metrics, not guaranteed bookings. That distinction matters because good enablement work should make the measurement cleaner, not inflate the story.

The Dragonwood work is the clearest example of how I use AI in practice: not as a novelty, but as an operating layer for consulting, creative testing, workflow design, reporting, and better decisions.
Why it matters The same pattern applies to enterprise AI enablement: diagnose the workflow, design the solution, train the users, measure adoption, and keep improving.

The transferable part is the service model

This is the work I am excited to bring back into a larger institution: meet stakeholders where they are, translate their needs into a usable digital workflow, build the solution, document it, train the team, and then use the data to improve it.

Dragonwood is hospitality, but the enablement pattern is the same one higher education needs for AI adoption: practical use cases, clear governance-aware workflows, human-centered training, platform fluency, and a bias toward measurable improvement.

Want to see the higher-ed AI case too?